In paying your deposit and confirming your booking you have deemed to accept our terms and conditions.
Bookings, Deposits & Invoicing
A non-refundable deposit is required to confirm & secure bookings. The balance of your invoice is payable 5 business days before your event. Failure to do so, gives Tapas Market the right to cancel the service without refunds.
Refunds, Exchanges & Cancellations:
Deposits and payments are non refundable under any circumstance; however, cancellations before 21 days of your event can be credited to be used in a future event booked with us in the next 12 months.
Changes to orders
Changes to orders (products or quantities) can only be requested until seven days before the event or delivery date.
We will travel within 20 kilometres of Sydney CBD free of charge. If your event is further than this, there may be an additional surcharge to cover our costs in time and petrol.
Guests running late?
We understand that party plans can be delayed due to factors beyond your control. Whilst we aim to be flexible with our timing for food service, should our time on site be extended excessively beyond the timings agreed we reserve the right to charge you for the additional staff hours costs at the end of the evening.
Outdoor Events & Weather
Please note that in the case of unfavourable weather, we do not provide discounts if the event is cut short.
Catering Delivery Hours :
Monday – Friday: 9:00 am to 4:00 pm.
Saturdays and Sundays: 9:00 am to 1:00 pm.
We close on all public holidays
Delivery outside delivery window might be possible depending on driver availability but extra charges might apply.
Frozen Food Delivery Hours:
Monday- Thursdays: from 9:00 am to 5:00 pm.
Fridays, Saturdays and Sundays: No deliveries for frozen tapas
Last Minute Orders:
Next day delivery is only available Monday to Thursdays, order must be placed before 11:00 am on the day to be delivery next day. Delivery is subject to availability.
It is customers responsibility to ensure children and pets are kept away from any hot or potentially dangerous equipment. Tapas Market cannot take any responsibility for any damage to property or persons caused by non compliance.